Privacy notice

Privacy policy

Controller

The controller within the meaning of the GDPR and the Austrian Data Protection Act is SHT CHI GMBH, Linzerstrasse 76, 4600 Wels. Privacy enquiries can be sent to datenschutz@kaiser-natron.at.

Scope

This policy applies to kaiser-natron.at and all related online offerings, including the order and checkout flow. External services we link to are governed exclusively by their own privacy policies.

Legal bases

We process personal data on the basis of Art. 6(1) GDPR — in particular for performance of contract (lit. b), to comply with legal obligations (lit. c), and on the basis of your consent (lit. a). Marketing-related processing only takes place on an opt-in basis.

What data we process

When you place an order we collect the data needed to fulfil the contract and ship: name, postal address, email, optionally a phone number. If you create an account, your credentials are additionally stored in encrypted form. Technically necessary server logs (IP, user agent, timestamp) are retained for a maximum of seven days.

Cookies

We use only strictly necessary cookies (language preference, cart, session). Tracking or marketing cookies are loaded only after explicit consent via the cookie banner.

Audience measurement

Where enabled, we use a self-hosted, anonymised audience-measurement system without third-country transfers. IP addresses are truncated and no personally identifying profiles are created.

Payments

Payments are processed by Stripe (Stripe Payments Europe, Limited, Ireland). Payment details are sent directly to Stripe; we receive only the payment status and transaction ID. See stripe.com/privacy for details.

Your rights

You have the right at any time to request access, correction, erasure, restriction of processing, data portability, and to object. Consent once given may be withdrawn at any time without giving reasons. Complaints may be filed with the Austrian Data Protection Authority (dsb.gv.at).

Retention periods

Order data is retained for seven years pursuant to § 132 BAO. Marketing consents are kept until withdrawal; technical logs for a maximum of seven days.

Privacy contact

For all privacy-related matters please contact datenschutz@kaiser-natron.at or write to the postal address listed in the imprint.